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Frequently Asked Questions
1. What is VirtuoCloud?

VirtuoCloud is a secure, fully managed cloud platform that allows you to access your desktop applications—like Sage Pastel Partner and Payroll—through a web browser from any device.

You can run most Windows-based desktop applications, including legacy software like Sage Pastel Partner, Payroll, and other business-critical tools.

No. VirtuoCloud works through a secure HTML5 web portal, so you can access your applications directly from your browser without installing additional software.

VirtuoCloud supports most modern devices including Windows PCs, Macs, and tablets. It works with major HTML5-enabled browsers like Chrome, Firefox, Edge, Safari, Opera, and Brave.

Note: Some applications may not display optimally on smaller screens.

Yes, you can. As VirtuoCloud works through a secure web portal running on all major HTML5-enabled browsers, it will work perfectly on your Apple PC or Mac.

Note: Some applications may not display optimally due to native resolution of the apps itself.

Yes. VirtuoCloud uses enterprise-grade security including SSL encryption, daily backups, firewalls, and 24/7 monitoring to ensure your data is always protected.

Yes. VirtuoCloud supports both Universal Printing (PDF-based printing from any device) and Virtual Printing (for advanced setups like label printers).

VirtuoCloud supports between 3 to 25 concurrent sessions per server, depending on your plan and configuration.

Absolutely. You can brand the web portal with your company’s logo, colors, and images to create a professional and personalised experience.

You get 24/7 priority technical support, 4 hours of system administration per month, and proactive monitoring to ensure smooth operation.

VirtuoCloud offers rapid deployment, so you can be up and running quickly—often within a few days, depending on your requirements.

No. VirtuoCloud allows you to web-enable your existing desktop applications without any redevelopment, saving time and cost.

VirtuoCloud is scalable. You can upgrade your plan to support more users, sessions, or features as your business grows.

To become a reseller of VirtuoCloud, you must fill in a registration forms with your details. Head to the “Become a Reseller” tab in the top menu of the website. Once this is completed, we will due our due diligence to ascertain whether you will be a good fit for our reseller model. Once approved, you will be notified via email, and be supplied with your login details to our reseller portal.

While Virtuocloud does not include a Sage license, our platform is fully optimized to support Sage applications in the cloud. You can seamlessly run your existing Sage software in a secure, high-performance environment designed specifically for business productivity.

The ideal Microsoft Office license depends on the number of users in your Virtuocloud environment. Having the correct license ensures full functionality—including sending emails directly from Office apps within the cloud. If you’re unsure, our team is happy to guide you through selecting the best option for your needs.
Absolutely! Printing is fully supported on Virtuocloud. You can print your documents just as you would on a traditional desktop—whether to a local printer or a network-connected device—ensuring smooth and hassle-free workflows.
Upgrading your Virtuocloud package is quick and hassle-free. Simply contact our support team, and we’ll work with you to customize the ideal setup based on your unique business needs. Whether you’re looking to increase storage, boost performance, or add more users, we’ll make sure your environment scales smoothly with your growth.